I think this is worth DIGGing. Frank wasn’t allowed collect his phone from repair until he returned the crappy spare they gave him AND the charger. He forgot to bring the charger back with him.
After arguing with the store manager she refused to trust him to return the charger if she handed back his phone first. She didn’t care that he spent over 200 quid a month with Vodafone. Over a charger than doesn’t even work on the latest Nokia phones. So they lost a golden customer.
Here’s the DIGG post