since complaining about dropping they have sorted that out but I cannot talk on skype or play games over the internet.

There is a constant conection problem when I use skype you can hear the person then it just breaks up and fizzles out and dies and i get disconnected some times I can talk for 30 with constant breaking up of the connection and what sounds like a alien on the other end of the call.

I have also added there 10gig backup service to my account to backup my important information but I cannot get an account the customer support takes my username and password and activation key and then thats the last I hear from them.
This is on the forum od VF so its not like they cannot see this post as 2 Mods have answered to take my details and then cant get the problem solved so forget about me.
I bump the thread up to the top every few days and even said i would complain to comreg about this if its not sorted out.
The mods just do not answer BT support was just as bad but I know what I am doing on a pc and the internet I have been online over 12 years and fixed every problem under the sun if its my side.

WHY CANT THEY FIX THEIR SIDE!

I go online to there MY Hme on vodafone go to support to make a ticket you can’t !
I have also been asked to change browser by vodafone because there froum does not work with IE8 instead of them fixing the free software script they use as a forum phpBB they want to make there customers use another browser to fix the software problems.

With a cmpany such as this the first thing they should do is have a website developed by their own team and updated if they do not want to get hacked.

pbpBB is notorious for getting hacked because its a free software forum.
Thinking of disconnecting from vodafone because I am sick of the vodafone bad service I pay good money for.

I used to pay about 8c/m for land line call in Europe, now it is 35c/m

What bad deal for residential customers.

Vodafone are certainly not doing a very good job at providing a reliable service at the minute. As a previous customer of BT, for years I have had a great broadband service with them, that all changed over a month ago when I migrated over to Vodafone.

Since migrating to Vodafone I have seen my once stable and reliable 8MB service downgraded to 7MB, yet in a letter all of us BT customers received from Vodafone about the oncoming migration it states that “you won’t notice any interruption to your service”. Well that was just the start of the lies and problems.

Like many other previous BT customers I have had numerous problems, be it from speed issues, high pings, drop-outs to all of the issues mentioned, and then on top of that some of their Customer Care and Tech Support team members have not got a clue, one support person did not know what Windows 7 was, “my 8 year old son knows what it is as he uses it in school”.

Before the switch over, as a customer with BT I had a very stable and reliable 8MB service, with speeds of 5.5MB – 6MB from afternoon till late evening and 6.5MB+ from late evening till the afternoon of the following day with pings ranging from between 30 – 60ms. In the short space of time I have been with Vodafone I have seen my speeds in the evening drop to as low as 0.5MB, pings up in the thousands to no internet at all. One would imagine that I would be getting the same service that I had with BT as I’m on the same line that for over a year has provided me with a perfect 8MB service.

The other thing that happen to me and a contradiction to the letter I mentioned above was my contention ratio that was 12:1 with BT had jumped to 48:1 with Vodafone. I questioned TS about the change in ratio, at first TS said this was correct and that all Options from 1 – 3 with BT were on 48:1, I soon got put back on 12:1 when they knew I was someone that knew as much or if not more about broadband than themselves. Things worked fine after this for a few days, I was getting speeds of 6.5MB – 7MB, pings from 20 to 57ms which was great. It was clear that in my case traffic / on contention of 48:1 was an issue and lowering the contention rate worked, but that all changed with the release of their new 24MB, I’m now back to square one, very low speeds in the evenings, high pings to no internet at all.

A week later Vodafone post on their own forum and Boards.ie what most of us had been already telling them, that upgrades with Vodafone equipment were needed to handle the recent increase in bandwidth usage from migrating BT customers and new users. For most of us, we now have to wait 13 weeks, maybe more to see our service return to normal.

I have two questions for Vodafone:

1. Why weren’t these upgrades done before hand, surely Vodafone’s technical team in charge of foreseeing the oncoming migration would of known that the current equipment was not up for the task.

2. Are effected customers going to be refunded / discounted on their bills for a service Vodafone now acknowledge not to be fit for the purpose of supply advertised speeds to customers. And don’t try to pull the one “speeds up to”, you can’t honestly turn round and say to the many customers out there that speeds of 0.5MB – 2MB can be classed as up to 7MB, how could you even class 0.5MB to just over 1MB as “speeds up to 3MB”, 0.5MB isn’t even broadband.

As a Technical Advisor, working in Telecoms for a number of years, the merger of BT Ireland and Vodafone is a fantastic more for Ireland.
This will enable both companies to provide a better service and improve the current network.

Irelands geological location should give the country the best of technologies from both the US and Europe.
Why are we letting a company such a Eircom, railroad us for so long.
What is the government doing to resovle this debacle?

A reliable internet access for all is essential for recovery, come on guys, lets fix this problem. It isn’t that difficult, less populated and technically advanced countries have managed to do it.

Any call to BT’s technical support or customer care has to followed up at least three or four times before any action is taken at all. And only then if you’re very very lucky.

My broadband speed tonight is currently ONE TENTH of what I’m paying for, and has never EVER reached even a HALF of their promised speed. Yeah, I know it’s ‘UP TO’ 6 Mb/s but less than 1 frankly taking the p…

Hopeless.