Comments on: HSE sternly reminds woman about how much her ill son cost the state

By: Paula Taylor

Paula Taylor — Wed, 04 Feb 2009 19:21:27 +0000

Attended Health Board professional with a very disturbed. Treatment offered. Constantly told if this does’nt work we will put him into residential care. Caused so much extra stress that I eventually gave up work to take care of him full time. At the end of it all when the child had made a decent recovery and did my final consultation I could see they could be bothered and just said that you for taking the time to make the last visit. Most people don’t. There I was with no job and no prospects of a job after all the scare mongering tactics and now I can go live or die and who cares?

By: quovadis

quovadis — Fri, 14 Nov 2008 20:20:00 +0000

Absolutely Disgraceful.
A complaint to the ombundsman should be made about this. I did and eventually it got results.
Problem is people are so exhausted fighting for basis entitlements, they don’t have the time or energy to follow through.

By: Tired Dad

Tired Dad — Wed, 12 Nov 2008 16:21:39 +0000

Got similar treatment from manager looking after the housing disability grants for Fingal Co Co. After waiting three months for an update on our grant application and constantly being told “the computer system is down”, “cannot find your file”, “X working on your case not available” and then promising to ring me back and never doing so, I then had the cheek to make a complaint. Within 4 hours of complaint being lodged the manager was onto me telling me I had not followed the correct application procedures and spoke to me like I was a misbehaving 4 year old. Then to top it all threatened to deny the grant. All becuase I complained about the lack of customer service from her department.

Another time when looking for home help we were told that in order for us to get home help we would have to take that service from someone else and did we want that on our concious? My reply “I don’t care about other people’s problems I want services for my son – it is your job to manage your own resources not mine”.

Having a sick/disabled child is touch enough on you emotionally without having to constantly fight the bureacrats in this country for everything you need.

By: redmum

redmum — Wed, 12 Nov 2008 10:11:01 +0000

That is one of the most appalling things I have heard, I think my reaction to getting something like that would be simple ‘SO’.

Dreadful.

By: Daragh O Brien

Daragh O Brien — Wed, 12 Nov 2008 08:14:08 +0000

Cnuts, the lot of them. What ever happened to quality being about the customer?

My experience of one (private) facility recently was that they viewed the plaque on the wall trumpeting their quality certification more highly than actually doing the quality thing. Ended up switching to a different clinic to continue the (expensive) treatment as trust evaporated very quickly. As a quality management professional I was appalled at the “we’ve got our plaque so it can’t be our fault” attitude I encountered… appalled, but sadly not surprised.

I do hope that the original poster publishes at least some extracts from the original email to evidence the ignorance.

By: colm

colm — Wed, 12 Nov 2008 06:38:46 +0000

That’s the crowning achievement of Mary Harney. The HSE now exists only to keep managers and accountants in a job. Patients are viewed as parasites on the resources of the health service.