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	<title>Comments on: Heineken&#8217;s badly done Facebook campaign</title>
	<atom:link href="http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/feed/" rel="self" type="application/rss+xml" />
	<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/</link>
	<description>Invisible people have invisible rights</description>
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		<title>By: Frank P</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912489</link>
		<dc:creator>Frank P</dc:creator>
		<pubDate>Tue, 04 Nov 2008 00:53:10 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912489</guid>
		<description>And there was me expecting the ROFL response.. :P

Back to work with me so, thanks for the interesting distraction from it!</description>
		<content:encoded><![CDATA[<p>And there was me expecting the ROFL response.. <img src='http://www.mulley.net/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
<p>Back to work with me so, thanks for the interesting distraction from it!</p>
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		<title>By: Damien</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912488</link>
		<dc:creator>Damien</dc:creator>
		<pubDate>Tue, 04 Nov 2008 00:43:18 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912488</guid>
		<description>Unfortunately for my brain I take your opinions quite seriously and they are prone to change my viewpoints and reactions to things. Mr. Brain doesn&#039;t like that but he suffers on. So yes, I see your point and it&#039;ll be in my brain the next time I start drafting a post in this area.</description>
		<content:encoded><![CDATA[<p>Unfortunately for my brain I take your opinions quite seriously and they are prone to change my viewpoints and reactions to things. Mr. Brain doesn&#8217;t like that but he suffers on. So yes, I see your point and it&#8217;ll be in my brain the next time I start drafting a post in this area.</p>
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		<title>By: Frank P</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912486</link>
		<dc:creator>Frank P</dc:creator>
		<pubDate>Tue, 04 Nov 2008 00:22:38 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912486</guid>
		<description>Hey Damien, I&#039;m not sure I would approach it - except to do as you have done in the past and try to write tutorials on how it is done properly. 

Otherwise aren&#039;t we getting into a &#039;someone is wrong on the internet&#039; type infinite job of posting blog posts pointing out mistakes?! :P

I suppose if I felt really strongly I might try to drop the most relevant person I could find an email, or utilise other personal contact I might have to make my opinion known. 

I wondered upon reading it, as adiman mentioned, whether Heineken were obliged to look for that information on their own site, regardless of what they might be able to ascertain from another domain. 

But the real issue for me is not Heineken or the specifics of this post, but the fact that a lot of bloggers have a go at those who they perceive to get it wrong, thereby creating an environment which can be perceived to be quite hostile. 

Companies I have come into contact with are reluctant to poke their heads above the parapet for fear of coming under fire. If they stay safe in their old skool tower they don&#039;t bring a blogstorm on themselves.

I have also spoken to a lot of others in the industry who relay similar stories. 

I know we have quite different approaches to this kind of stuff, but I guess that&#039;s why it&#039;s interesting to discuss this area with you &lt;a href=&quot;http://websitedesigncork.com/blog/social-media/communication-before-publication-encourage-dont-demolish&quot; rel=&quot;nofollow&quot;&gt;as we have in the past&lt;/a&gt;.

I&#039;m thinking this through as I type, so apologies if it&#039;s somewhat garbled, but if you did wish to post on this specific campaign, is it necessary to title the post with a brand name and &#039;badly done&#039; or to use &#039;no clue&#039; in the post?

Isn&#039;t it possible to offer constructive criticism without being negative?

I know you may at this point laugh at my nicely nicely approach, but wouldn&#039;t it be possible to congratulate Heineken on tapping into FaceBook and go on to offer some possible ammendments to their campaign, thereby getting your points across in a manner less likely to be offensive to Heineken, and more importantly less likely to be offputting to companies considering getting into the whole game. 

I&#039;m equally genuinely interested in whether you&#039;re laughing your ass off at my response or whether you think it&#039;s worthy of even a moment&#039;s consideration! :)</description>
		<content:encoded><![CDATA[<p>Hey Damien, I&#8217;m not sure I would approach it &#8211; except to do as you have done in the past and try to write tutorials on how it is done properly. </p>
<p>Otherwise aren&#8217;t we getting into a &#8217;someone is wrong on the internet&#8217; type infinite job of posting blog posts pointing out mistakes?! <img src='http://www.mulley.net/wp-includes/images/smilies/icon_razz.gif' alt=':P' class='wp-smiley' /> </p>
<p>I suppose if I felt really strongly I might try to drop the most relevant person I could find an email, or utilise other personal contact I might have to make my opinion known. </p>
<p>I wondered upon reading it, as adiman mentioned, whether Heineken were obliged to look for that information on their own site, regardless of what they might be able to ascertain from another domain. </p>
<p>But the real issue for me is not Heineken or the specifics of this post, but the fact that a lot of bloggers have a go at those who they perceive to get it wrong, thereby creating an environment which can be perceived to be quite hostile. </p>
<p>Companies I have come into contact with are reluctant to poke their heads above the parapet for fear of coming under fire. If they stay safe in their old skool tower they don&#8217;t bring a blogstorm on themselves.</p>
<p>I have also spoken to a lot of others in the industry who relay similar stories. </p>
<p>I know we have quite different approaches to this kind of stuff, but I guess that&#8217;s why it&#8217;s interesting to discuss this area with you <a href="http://websitedesigncork.com/blog/social-media/communication-before-publication-encourage-dont-demolish" rel="nofollow">as we have in the past</a>.</p>
<p>I&#8217;m thinking this through as I type, so apologies if it&#8217;s somewhat garbled, but if you did wish to post on this specific campaign, is it necessary to title the post with a brand name and &#8216;badly done&#8217; or to use &#8216;no clue&#8217; in the post?</p>
<p>Isn&#8217;t it possible to offer constructive criticism without being negative?</p>
<p>I know you may at this point laugh at my nicely nicely approach, but wouldn&#8217;t it be possible to congratulate Heineken on tapping into FaceBook and go on to offer some possible ammendments to their campaign, thereby getting your points across in a manner less likely to be offensive to Heineken, and more importantly less likely to be offputting to companies considering getting into the whole game. </p>
<p>I&#8217;m equally genuinely interested in whether you&#8217;re laughing your ass off at my response or whether you think it&#8217;s worthy of even a moment&#8217;s consideration! <img src='http://www.mulley.net/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
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		<title>By: Damien</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912483</link>
		<dc:creator>Damien</dc:creator>
		<pubDate>Mon, 03 Nov 2008 23:53:20 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912483</guid>
		<description>@Frank I gave a constructive solution to what they should have done. If a post like this discourages Heineken by being honest about what they did and what they should do, then maybe they should add an extra layer of cotton wool when the cheerleaders don&#039;t come out for their other initiatives. How would you approach the emperor and his lack of clothing?

Edit to point out tone after re-reading: I&#039;d genuinely appreciate your view on how you&#039;d approach it.</description>
		<content:encoded><![CDATA[<p>@Frank I gave a constructive solution to what they should have done. If a post like this discourages Heineken by being honest about what they did and what they should do, then maybe they should add an extra layer of cotton wool when the cheerleaders don&#8217;t come out for their other initiatives. How would you approach the emperor and his lack of clothing?</p>
<p>Edit to point out tone after re-reading: I&#8217;d genuinely appreciate your view on how you&#8217;d approach it.</p>
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	<item>
		<title>By: Frank P</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912482</link>
		<dc:creator>Frank P</dc:creator>
		<pubDate>Mon, 03 Nov 2008 23:31:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912482</guid>
		<description>Damien, aren&#039;t you usually all for companies dipping their toes in the waters of what we are forced to call &#039;social media&#039;? 

Don&#039;t you think posts like this could discourage companies from trying stuff out for fear of being given a highly visible dressing down online if they are perceived to have done it &#039;wrong&#039; or made a mistake?</description>
		<content:encoded><![CDATA[<p>Damien, aren&#8217;t you usually all for companies dipping their toes in the waters of what we are forced to call &#8217;social media&#8217;? </p>
<p>Don&#8217;t you think posts like this could discourage companies from trying stuff out for fear of being given a highly visible dressing down online if they are perceived to have done it &#8216;wrong&#8217; or made a mistake?</p>
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		<title>By: walter</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912470</link>
		<dc:creator>walter</dc:creator>
		<pubDate>Mon, 03 Nov 2008 16:32:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912470</guid>
		<description>web 1.0 : Web Property / Website / Solid
web 2.0 : Web Vagrancy / Widgets / Gas

In fairness you can understand how a BigCo might be fearful of the transition from one state to the next.</description>
		<content:encoded><![CDATA[<p>web 1.0 : Web Property / Website / Solid<br />
web 2.0 : Web Vagrancy / Widgets / Gas</p>
<p>In fairness you can understand how a BigCo might be fearful of the transition from one state to the next.</p>
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		<title>By: adiman</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912464</link>
		<dc:creator>adiman</dc:creator>
		<pubDate>Mon, 03 Nov 2008 15:03:15 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912464</guid>
		<description>I think its a legal requirement of all alcohol companies to ask for age when entering their site and obviously some countries have stricter alcohol laws too. Not exactly going to put off under-18s though is it</description>
		<content:encoded><![CDATA[<p>I think its a legal requirement of all alcohol companies to ask for age when entering their site and obviously some countries have stricter alcohol laws too. Not exactly going to put off under-18s though is it</p>
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		<title>By: Donal</title>
		<link>http://www.mulley.net/2008/11/03/heinekens-badly-done-facebook-campaign/comment-page-1/#comment-912463</link>
		<dc:creator>Donal</dc:creator>
		<pubDate>Mon, 03 Nov 2008 14:55:12 +0000</pubDate>
		<guid isPermaLink="false">http://www.mulley.net/?p=5033#comment-912463</guid>
		<description>I think you just spec&#039;ed the next step of their ad campaign on Facebook.  And for free!</description>
		<content:encoded><![CDATA[<p>I think you just spec&#8217;ed the next step of their ad campaign on Facebook.  And for free!</p>
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