I am having issues with my phone and basically they want me to do all the running around to get it fixed, download this, upload that, drive to our offices on your time and we will see what we can do.

They are so unfocussed on their customers and focussed on themselves it is just astounding.

I really get the feeling they are laughing at me and taking the piss. I have been with vodafone for 10 years and I have probably spent the best part of €25k with them and they are treating me like this over a few hundred quid that was an obvious simple mistake on my part. The real problem I have though is that my phone number is now at the mercy of Vodafone. Despite the fact it is on the side of my van, on my business cards, on my website, and elsewhere I do not actually have any ownership of it. The lesson for me (apart from getting my act together and watching my bills) is to transfer that number to ready to go asap and use a bill phone for outgoing calls only. At least with RTG you effectively own the number and can chop and change as you wish. Also if if you don’t pay you can still receive calls and texts (I was just cut off entirely without notice).

I’m so pissed off, and I am really begrudging paying the bill today after all this. However the nose and face thing comes into play again.

qbr-redness are you the one who has been fiddling everyones account? And if leaving comments on such a website is taking it too far, then why are you? Are you an idiot or what?

Mis-sold a policy. Cancelled my bill though they continued to charge.

Had to ring customer care abot 30 times, they refunded €100 off the final bill, promptly forgot about it and sold the debt to a debt collector who were trying to bring me to court until I produced the letter from vodafone customer care (which they had lost internally) showing the refund.

What a shower of incompetant screw ups.

“to get so worked up over something so small is ridiculous!”
Being double-charged isn’t a biggie. Christ, are you wealthy or just blithering coward? How do you deal when being overcharged? Do you throw more money at those that try to rip you off?

“then, leave your friends or family in bad temper, went about your business then got hit by a bus! is that the way you wanna be remembered?”
The old ‘hit by the bus’ dilemma. * yawn * Do you want to be remembered with this comment? No, didn’t think you did. People ought to be angry. People ought to be complaining and letting companies that overcharge them, feel the pain.

“being angry over something so small?!”
Not small. Bloody expensive. Actually, do you have any vested interests in Vodafone?

“to start up a blog like this is in itself taking it too far. come on there are more important things to waffle on about!”
A blog like what? What are you talking about? This blog? This post?

All in all, you are a very interesting yet confusing study case, qbr-redness.

Good Luck, time to move my account