As for the lost bags, and your understandably frustrating dealings with SAS, Sky, Aer Lingus etc… Sky Handling are one of a few main handling companies in Dublin airport, but their presence in Cork airport is recent and they only handle some cargo and charter flights (and thus don’t have a regular cutsomer-facing presence in the terminal). Aer Lingus in Cork do their own handling, and Servisair has the contracts for all the other scheduled airlines. That could explain why it might seem like the left hand doesn’t know what the right is doing when you encounter baggage hassle in either airport, and also why it can be hard to contact anyone responsible.

Now, obviously if your bag was in Dublin it would ideally be flown direct to Cork as soon as possible. But since Aer Lingus then had your bag, and they no longer fly Cork/Dublin, the quickest way for them to get the bag to Cork would be through a nearby airport that Aer Lingus fly to from both Cork and Dublin, presumably that’s why they said it was going to Bermingham. I can only hazard a guess as to why it came on a BMI Baby flight — they fly the route more frequently than Aer Lingus so it might have been another effort to get the bag to you as quick as possible.

Anyway, it’s good to hear that someone was able to help in the end. Now we wait in anticipation to see the outcome of your dealings with Sky Handling.

It does beg the question though – if they’ve called the peelers on one of their staff why the threatening letter to Damien? Why no “oops we’ve buggered up but are fixing it and would like you to post that on your blog kind sir”?

And now they’re in the papers. I’d hate to be sitting in their canteen this morning.